Fred’s Story

I want to thank the team from your Ballina clinic for the exceptional and professional service they provided in my recent hearing assessment and purchase.

Before choosing a clinic, I undertook a fair amount of research into hearing aid providers. I wanted someone I felt I could trust, someone that was reasonably near to my home, and someone who was not linked to a brand or offered commissions. Neurosensory filled the bill. Following the hearing assessment, it was obvious that I needed hearing aids. At no time was there pressure applied to go to the most expensive.

I was offered a trial, and this proved invaluable in assisting with the assessment of my requirements, and after discussion with the audiologist, I was more than satisfied with the level of hearing aids chosen. Instructions as their use and maintenance was comprehensive, and the follow up visit allowed for some minor adjustments.

Although I was prepared that hearing aids would most likely be the outcome of a test, learning that I needed a set of hearing aids did not necessarily sit comfortably with me. Your team provided assurance, and the manner in which they communicated with me was very positive.

The team at your Ballina clinic are fine ambassadors for Neurosensory and I have no hesitation in recommending them as opportunity allows itself.