We are looking for a talented, enthusiastic and dedicated Client Care Coordinator to join our clinic located inside St Vincents Private Hospital, Darlinghurst.
Experienced admin and/or customer service professionals are encouraged to apply.

This is a permanent, full-time role, working 5 days per week from Monday to Friday.

Who are we?

Neurosensory is a complete hearing health care company, with 24 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people’s lives by improving how they interact with the world around them.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

As a Client Care Coordinator, you will ensure we are providing an exceptional level of service to our clients and play an integral role in the day-to-day functions of the clinic. You’ll be working as part of a fun and professional team dedicated to enriching the lives of our clients. Your responsibilities will include:

• Acting as 2IC for the clinic, assisting with rostering and arranging/providing cover where required
• Providing training and general support to the Client Care team
• Supporting and increasing the efficiency of clinic operations across the region
• Supporting clinic operations at the front of house – greeting clients, assisting with client and doctor enquiries and scheduling appointments
• Providing basic troubleshooting for hearing devices
• Accurate billing of appointments
• Other general office duties

What do you need to be successful in this role?

• Solid experience in client care and administration, ideally in a multi-site environment (prior healthcare or hearing care experience will be highly regarded)
• A passion for delivering an amazing client experience
• Excellent verbal and written communication skills
• Demonstrated experience working within a team environment
• Demonstrated judgement and advanced skills in the delivery of administrative services
• Excellent computer skills
• A warm, collaborative, can-do attitude
• Excellent problem solving skills
• Willingness to travel to cover sick leave and annual leave at our other Greater Sydney clinics from time to time.

Why work with us?

You will be working as part of a dynamic and high performing team in a genuinely rewarding role with purpose and meaning.

Neurosensory believes in its people and ensures all new starters are provided with the training and support required to excel in their new role and with the opportunity to grow and develop in their role and beyond.

Plus, access to a wide range of benefits such as discounts on hearing devices, access to our online wellbeing platform, discounts and cashback from a wide range of retailers, and much more!

Sound interesting?

If you feel that this opportunity is right for you, we would love to hear from you! For questions, please reach out to us at Careers.ACAustralia@sonova.com

We are looking for a dedicated and experienced Audiologist for our well-established clinic in Brisbane.

This is a permanent full-time role, 5 days per week from Monday to Friday.

Who are we?

Neurosensory is a complete hearing health care company, with 24 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people’s lives by improving how they interact with the world around them.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

• Help clients with their hearing and balance problems by providing professional recommendations about best rehabilitation options and providing clear rehabilitation programs considering the client’s difficulties, lifestyle, management abilities and budget.
• Perform clinical assessments in-line with current best practice and the Company’s clinical protocols and communicate assessment results and subsequent recommendations.
• Meet our clients’ needs, wherever possible, through providing appropriate and professional advice, services and devices.
• Offering counselling and education to patients and their families regarding hearing loss management and communication strategies.
• Collaborating with other healthcare professionals to ensure comprehensive care for patients.
• Take part in professional development and training to maintain current and diverse knowledge in your specialist areas of audiology.

What do you need to be successful in this role?

• 3-5 years’ experience in Adult Rehabilitation. Diagnostic and paediatric experience will be highly regarded.
• A relevant qualification in Audiology.
• Working with Children Check (or willingness to obtain).
• Current registration with the appropriate professional body.
• Solid audiological skills and knowledge.
• Excellent levels of customer care and service, and a passion for delivering an amazing client experience.
• A commitment to building strong therapeutic relationships with our clients, and achieving the highest standards in audiological care.
• An understanding of, and commitment to, ensuring the commercial success of the business.
• A desire to support other members of your team, and nurture an inclusive and enthusiastic culture in the region.
• Well-developed interpersonal, negotiation and problem-solving skills.
• Dedication to staying updated with industry advancements.

What’s in it for you?

• A competitive fixed salary which is based on your experience and expertise, not the number of hearing aids you fit.
• Regular support and mentoring from your Senior Clinician in Charge, and members of the management team to help you to grow as an Audiologist.
• Opportunity to work alongside co-located ENT surgeons, exposing you to a wide range of complex cases in a collaborative environment.
• A broad scope of services including adult hearing aid rehabilitation, paediatric assessments, electrophysiology and balance assessments, implantable hearing devices, and tinnitus management.
• Being a part of a dynamic and supportive team with a global company that is at the forefront of innovation in the hearing industry.
• An environment where clinician input is highly valued and you have the opportunity to be heard and make a difference.
• A values driven and people-centred culture.
• Plus, access to a wide range of benefits such as discounts on hearing devices, access to our online wellbeing platform, discounts and cashback from a wide range of retailers, and much more!

Sounds interesting?

If you feel that this opportunity is right for you, we would love to hear from you! Apply now or get in touch with us at Careers.ACAustralia@sonova.com to find out more or to arrange a confidential chat.